Returns & Policies
If your question is not answered here please see our FAQ page
International OrdersWe welcome orders from all around the World. Payment is accepted in British Sterling (currency conversion will automatically be processed by your credit card company at no extra cost to you.) Currencies can be displayed in UK Sterling, Euros, and US Dollars. For all other currency conversions please go to Currency Converter.
ReturnsWe want you to be really happy with your purchase if for any reason you are not satisfied with our products simply return them within 14 days of receipt for an exchange or a full refund (minus the delivery charge).
To qualify for a refund the goods MUST be unopened and/or unused, and in resalable condition, once inspected by us we’ll refund the amount to the original card details within 28 days.
If, after you have checked yours goods, you find any of them are damaged or the wrong product was provided to you as a result of our error, return the unopened and/or unused goods and according to your instructions we will either exchange them or reimburse the cost of the items and the delivery charge.
When returning items we recommend you obtain a certificate of posting, as we cannot accept responsibility for parcels lost in transit. Please pack items suitably to prevent damage in transit. Please include your name, address, order reference number, the reason for the return and the action you would like us to take with all returns.
Send Returns to: U-Handbag, 35 Lower Market St, Hove, East Sussex BN3 1AT
N.B. Items which are cut lengths i.e. fabric, interfacing etc. cannot be returned or exchanged unless faulty or provided in error by us.
Your existing Consumer Statutory rights are not affected by these conditions
SecurityWe want you to feel secure when shopping with us. Our website utilises Secure Sockets Layer Technology (SSL) which is industry standard encryption to provide a safe environment in which to exchange your payment details with our website. When you enter our checkout pages you will see a locked padlock in the lower right side of your browser window indicating that you are communicating with our website via a safe and secure connection.
LiabilityWe have taken great care in compiling the content of this site, however; we accept no liability for any inaccuracy, error or omissions. We also accept no responsibility or liability for any damage or injury to persons or property arising from the use of any ideas or instructions contained on this site.
Price, product, and availability information are subject to change at short notice and without prior notification.